Haul2Door Privacy Policy
How Haul2Door collects, uses, and protects your information — written in plain language and aligned with Canadian privacy law (PIPEDA).
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01 Introduction
Haul2Door ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
02 Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and account details.
- Transaction Information: Pickup/drop-off addresses, item descriptions, booking details.
- Payment Information: Processed securely through third-party payment providers.
- Device & Usage Data: IP address, browser type, usage patterns.
- Communications: Messages between users and drivers via the platform.
03 How We Use Your Information
We use your information to:
- Facilitate connections between users and drivers
- Process bookings and payments
- Communicate service updates and support responses
- Improve platform functionality and user experience
- Ensure safety, security, and fraud prevention
- Comply with legal obligations
04 Disclosure of Information
We may share your information with:
- Drivers, to fulfill service requests
- Service providers (e.g., payment processors, hosting providers)
- Legal authorities when required by law
We do not sell your personal information.
05 Platform Role Clarification
Haul2Door acts solely as a technology platform connecting users and drivers. Information shared with drivers is necessary to enable service fulfillment. Users acknowledge that interactions with drivers are independent of Haul2Door.
06 Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
07 Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
08 Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Withdraw consent (subject to legal or contractual restrictions)
- Request deletion where applicable
09 Cookies and Tracking
We may use cookies and similar technologies to enhance user experience, analyze usage, and improve services.
10 Third-Party Services
Our platform may rely on third-party services (e.g., payment processors). These providers have their own privacy policies, and we are not responsible for their practices.
11 Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from minors.
12 Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of any updates.
13 Contact Us
For questions or privacy-related requests, contact: